We’re about nourishing hair, soul and earth

booking & cancellation policy

BOOKING & CANCELLATION POLICY
To secure your appointment, we require a 50% deposit of the total service value when booking through our online platform. This deposit is non-refundable and will be fully applied to your service on the day of your appointment.
 
We cannot accept messages left on days the salon is closed (Sunday and Monday) or on public holidays as sufficient notice, as this does not allow us enough time to re-book your slot.
 
As a small, dedicated boutique business, we pride ourselves on offering high-quality, personalised services. When clients cancel last minute or fail to attend their appointments, it creates gaps in our schedule and affects our small, hardworking team.
 
Rescheduling or cancelling appointments:
We require 48 hours’ notice for any changes to your appointment. If you cancel within this notice period, your deposit will be retained and applied to your rescheduled appointment.
 
If less than 48 hours’ notice is provided or you fail to attend your appointment, your deposit will be forfeited.
 
Missed appointments can only be rescheduled with a new deposit of the full service cost. 
 

ARRIVAL TIME

Arriving on time is a perfect time to arrive for your appointment at Gaia Studio. We hope you understand and respect our deposit and cancellation policy.

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