We’re about nourishing hair, soul and earth

faq

To book your appointment at Gaia please get in touch and provide a few different time slots that work for you – we’ll do our best to accommodate your needs! 

Jump on the phone and call us at 03 7064 5273.

Email us via info@gaiastudio.com.au

Or fill out the contact form here.

To increase your chances of getting the perfect appointment time for you, we recommend reaching out to us as early as possible to secure your spot!

The amount of time you’ll spend in our gorgeous salon will depend on the services you have done! If you’ve got a deadline, contact Gaia to talk to our stylists.

For most services, instead of asking for a booking deposit, Gaia upholds a one-strike policy for short notice cancellations. 

Please note that some colouring and colour correction services will require a deposit, our stylists will let you know if this applies to your appointment at the time of booking.

We love for you to bring any photos you have of how you’d like your hair to look, as well some information on your current hair care routine and the products you’re using at home. This will provide us with a comprehensive understanding of where you’re at and where you want to go, so we can create hair that looks good and feels great!

For your first visit, we appreciate it if you can provide an in-depth colour history of your hair, so we can make sure we’re protecting those strands!

The truth is, most of our guests need some wind-down time prior to their service to receive the full breadth of Gaia’s healing benefits. So try to arrive around 5-10 minutes early so that you have time to settle and truly relax and enjoy your appointment!

The best place to park is under Coles and then walk over to Gaia.

You will receive a confirmation email about your appointment as soon as you’re booked in! We suggest you add it into your calendar right away, but we know how crazy life can be, so we will also send you an SMS reminder a couple of days before your appointment. You can thank us later. 

We understand that life is busy, so if you need to reschedule please give us 48 HOURS NOTICE and we will work out another time and day for your appointment. Some colouring and colour correction services will incur a booking deposit to secure your booking. We will let you know if your booking requires this.

When you book an appointment with Gaia Studio, we set that time and stylist aside just for you. Last minute cancellations and no-show’s impact on us significantly. Therefore, we respectfully request at least 48 hours’ notice prior to your scheduled appointment time for cancellations or rescheduling of appointments. Please notify us by email if your cancellation is outside of our normal business hours or you’re unable to reach us by phone at info@gaiastudio.com.au

IF A CANCELLATION IS MADE WITH LESS THAN 48 HOURS NOTICE, THE DEPOSIT IS FORFEITED AS A LATE CANCELLATION FEE.

IF YOU ‘NO SHOW’ TO A BOOKED APPOINTMENT, THE DEPOSIT IS FORFEITED AS A NO-SHOW FEE.

We recognise the time of our clients and therapist is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time.

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, illness, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or rescheduling fee will apply.

ARRIVAL TIME

Arriving on time is a perfect time to arrive for your appointment at Gaia Studio. We hope you understand and respect our deposit and cancellation policy. 

Our colour appointments tend to be for a few hours long. We want you to be able to truly relax and enjoy every second, which is why we encourage carers to avoid bringing their young ones where possible. 

Our salon isn’t the safest place for children to be running around, however we do have space to accommodate young bubs in prams if needed. 

If you are struggling to find alternative care arrangements for your children during your appointment, please call ahead so we can make arrangements to ensure your experience is as comfortable as possible.

At Gaia we will gladly do whatever we can to accommodate you, so please email or call the salon if you have any requirements or questions! 

We pride ourselves in going above and beyond for our guests, so we are more than happy to make special arrangements when needed.

As a Sustainable Salons Australia partner, it is deliberately easy to do something as thoughtful as donating your hair. If you’re wanting to donate your locks, please email the salon. 

You can read more about donating hair through our Sustainable Salons network here.

Here at Gaia we understand that sometimes your new hair doesn’t quite look the way you’d imagined – it’s okay! We have a two week adjustment policy, so if you’re unhappy with your service please get in touch with us within 14 days of your visit and we’ll work something out with you!

That is absolutely fine! Drop us a line via email or call the salon and let us know what’s going on!

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for a beautiful salon experience